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Frequently Asked Questions
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The following is a list of questions frequently asked by citizens. You may search for specific words or phases, or shorten the list by selecting a specific category.
Administration & Finance
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Call Mundelein Disposal at (847) 566-5159 or visit the waste and recycling section and new resident section for more information.
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The Village has the Libertyville Foundation, which has a separate membership Board who oversees donations. For more information go to our
foundation page.
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Voter's registration can be done in-person at the Village Hall, but is coordinated by the Lake County Clerk's office. For more information contact them at (847)377-2410.
More...
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Building
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10-15 working days for the first plan review with 5-10 days for additional reviews.
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Yes for the following situations – New house or building; Work in commercial spaces; A two-story or second floor addition; and any structural openings or changes.
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Yes if they are working on the home they live in.
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Community Development
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Visit the Contractor Registration section for individual contractor registration information.
Contractor Registration
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Economic Development
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No, the Village does not issue business licenses, however we do require that businesses apply for occupancy when opening or when ownership is transfered. Home based businesses must also apply for occupancy. Both applications may be found at the following link.
Applications...
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You might begin by contacting the Community Development Department to find out which zoning districts permit your business use. The Village’s Economic Development Coordinator also has contact information available for retail, office, and industrial sites that are currently available for sale or lease. Feel free to contact (847) 918-2028 for assistance finding a site that suits your needs. Once you find a site, be sure to submit an application for occupancy and apply for any necessary building permits. Other county, state or federal agencies may also require you to file documentation with them.
Applications, Guides & Forms
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Before signing a lease or entering into a contract for purchase of a property, it is always a good idea to contact the Community Development Department (200 E Cook, (847) 918-2028) to confirm your type of business use is allowed in the zoning district in which the property is located. If your business is not allowed in that location, staff may help guide you to a more appropriate location or can alert you as to an appropriate approval process for that use.
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You can begin your search by visiting our searchable Business Directory.
Business Directory
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In order to maintain available parking spots for downtown shoppers, there are designated parking areas for employee parking in the downtown. An employee parking permit is $10 and may be obtained by contacting the Police Department, non-emergency line at 847-362-8310.
Employee Parking Permit Request Form
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Fire
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No. In Libertyville and the surrounding Fire Protection District, we do not sound an all clear after the tornado sirens are sounded. It is important that you stay abreast of weather conditions by listening to the radio or television to determine when warnings have expired for our area. Additionally, please do not call 911 to ask if a warning is over. Calling 911 when you do not have an emergency can overload the lines and put real emergencies on hold. If you need a non-emergency question answered, please call our non-emergency number at (847) 362-5664.
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Fire Incident Report: Requestor may come to the Libertyville Fire Dept. Station No. 1 during business hours OR a written request may be sent to 1551 N. Milwaukee Avenue, Libertyville, Illinois 60048 with the following information: date of incident occurred; incident number (if known); location of incident occurred; name of occupant; and your reason for request of copy of incident. Note: There is a copying fee of $2 /page. Fire Investigation Report: A fire investigation report will be released only to those individuals who fall into one of the following categories: Occupant/Owner, Insurance Company or Attorney. Requestor may come to the Libertyville Fire Dept. Station No. 1 during business hours OR a written request may be sent to 1551 N. Milwaukee Avenue, Libertyville, Illinois 60048 with the following information: date of incident occurred; incident number (if known); location of incident occurred; name of occupant; and your reason for request of copy of incident Note: There is a copying fee of $2 p/page. Fire Ambulance Report: The patient or legal guardian for the patient must come to the Libertyville Fire Dept. Station No. 1 and show an ID picture and complete a HIPAA Patient Request for Access form during business hours OR patient’s attorney may submit a subpoena. Note: There is a copying fee of $2 p/page.
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Apart from providing fire, medical and rescue emergency responses, the Libertyville Fire Department also provides station tours, child safety seat inspections, fire safety talks (children & adults), fire extinguisher classes, home safety inspections, fire drills – we can assist you in organizing and conducting an orderly evacuation, block parties and much more! Please contact the Fire Prevention Bureau at (847) 362-5664, to inquire about the additional activities the fire department has to offer the Libertyville community.
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General Maintenance
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For repair of existing signs please call (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday. If you would like to have additional signs or signs changed please send a letter or email explaining the need for the signs to John M. Heinz, Director of Public Works. Requests for new signs need the approval of the department heads and Village Administrator. The Director of Public Works or Public Works staff will facilitate the process.
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The Public Works Department strives to sweep the streets monthly when temperatures are above freezing and the roads are dry. In the fall it takes longer to do all the sections due to the volume of leaves.
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If the Public Works Department damages a mailbox or mailbox post that was originally installed properly according to Village and US Post Office specifications, the mailbox and/or all damaged parts will be replaced/reimbursed up to $50.00. Replacement will be done using like materials when possible. If complete replacement is necessary, a standard rural type mailbox and post assembly will be installed by Village staff per US Postal Service regulations. Property owners desiring a non-standard mailbox may purchase and install the box and/or post of their choice.
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General Questions
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The Village Hall is located at 118 W. Cook Avenue and is open from 8:00 am - 5:00 p, Monday-Friday. Our Police Department, Community Development Department and Public Works Administration are located at 200 E. Cook Avenue. Both buildings are located in the heart of downtown near Milwaukee Avenue.
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We have 3 train stations. One Downtown, and 2 near Harris Road. All lots have commuter parking with either daily fees or by parking permit.
Commuter Parking
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Parks & Recreation
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The hours of operation are Monday thru Friday 8:00 am - 5:00 pm, our office is closed on the following holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas Day.
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Although you may have a Libertyville mailing address you do not pay taxes to the Village of Libertyville and therefore do not receive the resident rate.
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Yes, non-residents can participate in our recreational programs and events. There will be a NR fee charged for certain programs.
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Police
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Village Ordinance prohibits parking on the street between 2:00 a.m. - 6:00 a.m. The Police Department may give temporary permission to park overnight on the street for driveway repair, visitors, etc. If you would like to request overnight parking permission, call (847) 362-8310. You will be required to call each night to request permission.
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Copies of accident reports may be obtained from the Records Division at the Police Department during normal business hours, 6:30 a.m. - 5:00 p.m., Monday through Friday. Copies are generally available 48 hours after the accident. Call our Records Division at 847-918-2038 for further information.
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During severe weather and/or power outages, the demand for Police & Fire services can increase rapidly. These situations can quickly overtax all available Police, Fire, and 9-1-1 resources with a large number of calls for service. Commonwealth Edison is the power utility in the Village of Libertyville. Power outages that do not involve an immediate threat to life or property should be reported via ComEd’s telephone reporting system at 1-800-EDISON1 (1-800-334-7661). Please do not call 9-1-1 or the Police/Fire departments for general outage information. We often do not have any information on the outage, and these calls can detract from our ability to handle emergency calls promptly.
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Yes, you can. The Police Department will process your application for a temporary (90 days or less) handicapped parking hangtag. For permanent disabilities, contact the Secretary of State's Office. Application must be completed by both the physician and the applicant. Please note that the Police Department can only process applications from residents of the Village of Libertyville.
Handicapped Parking Application
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In Libertyville, both State curfew laws and the Village’s curfew ordinance are applied. Curfew in Libertyville contains three linked provisions and a person must be in violation of all three provisions to be in violation of curfew. 1) Curfew hours
- between 12:01 a.m. and 6:00 a.m. Saturday and Sunday, and
- between 11:00 p.m. on Sunday to Thursday, inclusive and 6:00 a.m. on the following day 2) Curfew ages
- Illinois state law applies to persons under the age of 17.
NOTE: an Illinois driver’s license is not valid during curfew hours for persons under the age of 17.
- Libertyville’s Ordinance applies to persons under the age of 18. The laws do not apply to persons who are accompanied by responsible adults at least 18 years of age. 3) Curfew laws apply only in public places. For example, curfew applies to persons in public buildings, walking in public places, or driving their cars on public streets. Curew laws do not apply to persons visiting at a private residence, or those working at an occupation authorized for persons less than 17 years of age by the State of Illinois. Libertyville’s Ordinance does not apply to persons during their participation in school-related activities. Curfew laws are intended to support the safety and security of young people. Many villages, including Libertyville, have enacted ordinances that are more restrictive than the State’s under-17 law. Among our neighboring communities with curfew ordinances for persons under 18 are Gurnee, Lake Forest, Waukegan, Deerfield and Lake Zurich. Vernon Hills’s ordinance also applies to those under 18, but in limited circumstances.
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The Police Department will be able to provide fingerprint services, provided we have available personnel, and we do not have anyone in custody. Fingerprinting services are provided for Village residents & employees of Village businesses at no charge, however you must provide your own fingerprint cards. The Police Department does not stock and cannot obtain fingerprint cards, as each entity has their own that are specifically coded. Non-residents can also be fingerprinted for a charge of $14 per person.
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9-1-1 should be used for all emergencies. Some examples of emergencies include:
• If you smell smoke or see fire
• To get help for someone who is hurt
• If you see someone getting hurt
• If you see a crime in progress
• If you're not sure you have an emergency When a Libertyville 9-1-1 Dispatcher receives a 9-1-1 call, they immediately know where the call was placed from. In addition, the call can quickly be transferred to any nearby public safety agency. If the call is reporting a medical emergency, the dispatcher can give pre-arrival instructions over the phone.
For non-emergency calls, please dial our business number, 847-362-8310.
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Only emergency calls should be directed to the 9-1-1 telephone number. If you are calling in Libertyville, the calls go directly to the Libertyville Police Department’s 9-1-1 dispatch center. Through the 9-1-1 equipment and our Computer Aided Dispatch system, the caller's address and telephone number immediately appear on the computer screen at the Police Department. The 9-1-1 Dispatchers are highly trained individuals that are prepared for any emergency situation. These dispatchers need to get specific information from you when you call 9-1-1. This information lets the dispatcher know what kind or response is required to the emergency (police, fire, paramedics, etc.)
• We will ask you what happened and where did the crime occur.
• We will ask you if anyone is injured, and if the injured person is in the same location.
• If the injured person is at a different address we will want to know where they are.
• We will ask you if you know the people involved in the incident.
• We will ask you if there are weapons involved.
• We will ask you for a full description of the people involved in the incident.
• We will ask you for associated vehicle descriptions.
• We may ask you to stay on the phone with us until officers arrive.
• We will ask you if you want to remain anonymous.
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Dispatchers are trained to try and get as much information as possible to best determine the nature of the problem. The information provided by callers can assist the officers in determining what they will need in order to keep others safe and out of harms way.
Also, please realize that the dispatchers are trained to perform many tasks at once, and will often be dispatching emergency response units while they are talking to you. If they ask you to hold, it is because they are DISPATCHING HELP TO YOU. We immediately dispatch the appropriate emergency response for your problem along with 1 or 2 police officers.
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Yes you can. We would prefer that you use a regular telephone phone if possible, but if circumstances dictate that you use a cellular phone to call, you need to know the following:
• All calls to 9-1-1 made from cellular phones are currently routed to the closest 9-1-1 PSAP. They will assess the incident and if warranted, will transfer the caller to the local police or fire department that has jurisdiction over the incident being reported.
• Depending on the technology of your phone, the Dispatcher may receive the cellular phone number, the tower location, and possibly the GPS coordinates of the phone.If the call gets disconnected before the dispatcher is able to obtain this information, we will attempt to call you back to continue to obtain information.
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If you accidentally dial 9-1-1 or hear the Dispatcher answer "9-1-1 Emergency, How may I assist you?" please don't hang up. All you need to do is explain you have dialed the wrong number. The Dispatcher will confirm this with you by asking a few questions, to ensure you are safe and that there is no problem. If you do hang up without talking to a dispatcher:
• The dispatcher will try to re-contact you.
• If the phone line is busy, they will instruct an operator to break in on your conversation and request that you release the line for an emergency phone call.
• If the dispatcher cannot re-establish contact, you will have company stopping in. It is our policy to send police officers when a 9-1-1 caller hangs up, and we cannot re-contact the caller.
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You bet we can! Our 9-1-1 center is equipped to handle calls from TTY/TDD devices. These devices will detect an incoming call from devices used by those with hearing or speech impairments and allows them to report an emergency via a keyboard device directly to a 9-1-1 dispatcher. The device is interfaced with the telephone system in our 911 center and will automatically alert the dispatcher of an incoming TDD call. Our 9-1-1 dispatch communicators have been trained on the operation and use of the TDD. Hearing impaired customers will not have to call a translation service in an emergency; they too can dial 9-1-1. Libertyville Police Department’s 9-1-1 system is also set up to provide for people who speak foreign languages. We have set up a direct line to AT&T Language Line personnel that can interpret the callers need for help. This is available 24 hours a day 7 days a week.
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Public Works
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Water billing inquiries are handled by the Village Finance Department call (847) 918-2007. The most common causes of high bills are leaky toilets, humidifiers, and water softeners. Most water meters have leak detectors on the face of the meter. If all your water is shut off sink, bathtub, washing machine, sprinkler, etc and the leak detector is still spinning, you have a leak. Reading your meter at night and in the morning for a few days to see if any anomalies show up can be helpful. To check your toilet to see if it is leaking remove the tank cover and see if the water is overflowing into the fill tube after the toilet has finished filling; adjusting the float can solve this. It also may be the seal at the bottom of the tank. If you run your finger under the seal and it comes out black, the seal is deteriorating and needs to be replaced. Sometimes the handle mechanism gets hung up and keeps the handle down until you jiggle it. Dye tablets are available at the Village Hall and 600 North Avenue for testing toilets. Our water technicians are available to assist our residents. If you would like to schedule an appointment, please call (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday. There is no charge for this service. If would like to have your meter tested the Village will send it out for testing. If the meter is reading properly your water account will be charged an additional $50 for a regular household meter; no charges will be applied to your account if the meter is found to be faulty.
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All streets within the corporate limits of the Village are maintained by the Village with the exception of the following roadways. The Illinois Department of Transportation (IDOT) maintains Rte 137/Peterson Road and Rte 45. Through an agreement with IDOT, the Village maintains Rte 21/Milwaukee Avenue from Adler Drive to Hollister Drive and Rte 176/Park Avenue from Butterfield Road to just west of Hough Street. The Lake County Department of Transportation maintains Butterfield Road, Winchester Road, Midlothian Road and St. Mary’s Road.
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Yes, a Right-of-Way (ROW) Permit from the Engineering Division will be necessary before any disconnect work is started. Please call the Engineering division at (847) 918-2100 between 8:00 am – 5:00 pm Monday – Friday.
Right of Way Permit Application
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Water meter inquiries are handled by the Streets & Utilities Division of Public Works. Call (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday to schedule an appointment to change your meter. A normal meter change takes about 20 minutes.
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The hardness of the Village’s water is 8 grains per gallon or 137 mg/l as CaCO3.
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Check the faucet aerator screen to make sure it’s not clogged by debris. If you find debris in your screen try heating it on a metal spoon.
If it smells like burning plastic the problem is your water heater. Water heaters have plastic dip tubes that break down with age and start to clog your aerators and appliances. If you have had any recent plumbing work done gently make sure the valves are open all the way. If this does not help please call (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday and we will have someone check further.
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This happens when your p-traps (any drain in a sink, tub, shower or floor drain) dry out. Pour a few gallons of water with some bleach into the drains to fill the p-traps. This will prevent the sewer gas from escaping.
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Please call us (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday and we will check the sanitary main for back-ups before you call your plumber. For after hour emergencies call the Police Dispatch 847-362-8310 and the Police will contact Public Works personnel. Though back-ups in the village main are rare, its better we check first. Normally if your sewer only backs-up when you use the shower or do laundry the problem is in your service. We can let you know when we check the sanitary main for blockages.
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By ordinance, if the blockage is in your service the owner is responsible for repair/maintenance of the service even if it is in the street.
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Please check the phone book, talk to your friends or neighbors or contact the Better Business Bureau.
Better Business Bureau
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Please call (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday and we will have Village personnel inspect the situation. Hazardous conditions take first priority when assigning crews.
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Property owners are responsible for maintaining driveway aprons. The Village or a public utility is obligated to repair a driveway apron or a portion of the apron that may have been damaged by one of the above parties. Driveways may be adjusted during major road improvements to adjust them to meet the grade of the improved roadway.
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For repair of existing signs please call (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday. If you would like to have additional signs or signs changed please send a letter or email explaining the need for the signs to John M. Heinz, Director of Public Works. Requests for new signs need the approval of the department heads and Village Administrator. The Director of Public Works or Public Works staff will facilitate the process.
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The Public Works Department strives to sweep the streets monthly when temperatures are above freezing and the roads are dry. In the fall it takes longer to do all the sections due to the volume of leaves.
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If the Public Works Department damages a mailbox or mailbox post that was originally installed properly according to Village and US Post Office specifications, the mailbox and/or all damaged parts will be replaced/reimbursed up to $50.00. Replacement will be done using like materials when possible. If complete replacement is necessary, a standard rural type mailbox and post assembly will be installed by Village staff per US Postal Service regulations. Property owners desiring a non-standard mailbox may purchase and install the box and/or post of their choice.
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If you find JULIE flags in your yard or parkway, the flags should remain in place for 28 days. The JULIE flags indicate the type of utility that is buried in the ground. High visibility yellow flags are for natural gas, oil or petroleum utilities; Red flags for electrical utilities; Orange flags for communication, telephone or television utilities; Blue flags are for water utilities; Green flags are for sewer utilities and safety white flags show the proposed area of excavation.
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Please be as specific as you can when you call JULIE. It cuts down on the amount of paint on your hard surfaces and flags needed in your yard. If you are planting a tree putting a stake in your yard alleviates the need to mark the whole yard.
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Please call (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday to report the outage.
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Mundelein Disposal, for questions please call, (847) 566-5361
SWALCO website also has information on mulching and composting yard waste. SWALCO’s phone number is (847)336-9340
SWALCO
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A list of SWALCO drop off events is available on their website.
SWALCO
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SWALCO no longer accepts latex paint or provides crushed corncobs. To properly dispose of latex paint mix it with kitty litter; when it hardens dispose of in it in your household trash.
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In some instances, work to disconnect one of the building services will require the removal of portions of the public sidewalk, or street improvements. In these cases, a performance bond is required to insure that the work is completed in a timely manner and in compliance with Village construction standards.
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The Contractor should be the party responsible for providing the performance bond, since it is the work of the contractor that is being guaranteed by the bond.
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No, the performance bond is fully refundable to the depositor upon completion of all work that is inspected and completed as required.
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No, the performance bond is fully refundable to the depositor upon completion of all work that is inspected and completed as required.
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The performance bond is refunded to the depositor on record after the Engineering Division is called (847-918-2100) for a bond release inspection and a positive recommendation from the inspector is made for the release of the funds. The Village Finance Department will issue a check that is mailed to the bond holder.
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No, Engineering is involved when repair of service leaks are within the b-box and the public main, repairs done by Public Works or if work is being done to repair the leak within the public right-of-way. For a private service, (b-box to the house) a building division permit is required. The building division phone number is (847) 918-2020.
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The water service, sanitary service, and (if present) storm sewer service need to be disconnected.
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Service lines need to be disconnected before a Building Division demolition permit is issued.
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The ROW permit has a $25 permit fee, and inspections required by the proposed work are also charged at the rate of $25 each. Total fees due are determined on an ad-hoc basis.
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The water service is required to be disconnected at the point of connection with the public main. The sanitary sewer and storm sewer services should be disconnected at the property lines.
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The contractor is responsible for calling the Engineering Division at least 24 hours or more before the work is done to schedule an inspection by Village staff.
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The contractor should call the general number for the Engineering Division office at (847) 918-2100. A message should be left for follow-up if the call is not picked up before the voicemail system answers.
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Documentation of the inspections is provided to the Building Division, which issues the demolition permit after all service lines (power, gas, phone, etc) have been properly disconnected.
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The Community Development Department’s Building Division issues permits for the demolition of existing structures. The Building Division office number is (847)918-2020.
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The parkway or public right-of-way is public property. The upkeep and maintenance of the ROW is the property/homeowners responsibility. In the case that the Village or franchise utility disturbs the parkway, the party causing the damage is responsibility for the improvement.
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Elevation maps are available from the Stormwater Management Commission (SMC) – (847)918-5260.
SMC
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